At Anis Knives, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition that you received it
    • In its original packaging
    • Accompanied by the receipt or proof of purchase

2. Reasons for Return

We accept returns for the following reasons:

  • You received a defective or damaged item
  • You received the wrong product
  • The product is not as described on the website

3. Non-Returnable Items

The following are non-returnable:

  • Items that have been used or damaged due to misuse
  • Custom or special-order items
  • Items returned after the 7-day window

4. How to Initiate a Return

To initiate a return, please contact us at [email protected] within 7 days of receiving your product. Include:

  • Your order number
  • Reason for return
  • Clear photos of the item (if damaged or defective)

We will review your request and respond within 2 business days.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued within 5–7 business days.
  • Refunds are processed either as:
    • Product replacement (subject to availability)

Note: Since we offer Cash on Delivery (COD), monetary refunds are not processed back to the customer.

6. Shipping Costs

  • If the return is due to an error on our part (wrong or defective item), we will bear the return shipping cost.
  • If not, the customer is responsible for return shipping.

7. Contact Us

For all return and refund inquiries, please contact:
📧 Email: [email protected]